Privacy Policy

1. Information We Collect

To provide a seamless shopping and selling experience on MNS Store, we collect information when you interact with our platform:

• Personal Information: Name, email address, phone number, and delivery/billing address when registering or ordering.
• Seller Verification Details: Government IDs, GSTIN, PAN, and business bank account details for merchant KYC verification.
• Technical Data: IP addresses, device information, browser type, and cookies to improve platform security and performance.

2. How We Use Your Information

We use your personal data strictly for operational, legal, and transactional purposes:

• Processing and fulfilling customer orders through seller networks and logistics partners.
• Sending transaction updates, GST-compliant invoices, and shipment tracking notifications.
• Detecting and preventing fraudulent activities and securing customer account access.
• Providing prompt customer support and managing dispute resolutions.

3. Sharing with Authorized Third Parties

We do not sell, rent, or trade your personal information. Limited data is shared only with trusted entities necessary to perform core platform services:

• Merchants & Logistics: Shipping addresses and contact numbers are shared with sellers and courier partners solely for order delivery.
• Payment Processors: Online payment gateways process credit/debit card and UPI details over highly encrypted SSL channels. MNS Store does not store complete payment credentials.
• Legal Requirements: Disclosures made when required by Indian law, law enforcement, or statutory GST/tax authorities.

4. Cookies & Tracking Technologies

MNS Store uses essential cookies and local browser storage to keep you logged in, save items in your shopping cart, and maintain security. You can adjust your browser settings to decline cookies, though certain features of the platform may not function optimally.

5. Account Anonymization & Data Retention

You have full control over your data. If you choose to delete your MNS Store account:

Your personal credentials (email, name, saved addresses) will be permanently deleted from active user databases. However, order history and tax invoice records will be retained in an anonymized format to comply with Indian GST and legal tax audit obligations.

6. Security Measures

We employ modern industry standards including SSL/TLS encryption, secure server architecture, and strict internal access controls to safeguard your personal data from unauthorized access, loss, or misuse.